Signing into Xactimate 27 for the first time is not a difficult task, although it is a bit confusing. Xactware still has not made the process as easy as it should be, in my opinion.
Once the software is loaded and you click the desktop icon, you should be automatically sent to the preferences...but you're not. Instead, the login screen opens up with 'Owner' in the user Id spot, a blank in the password spot and either 'contractor' or 'carrier' in the profile spot. If you have not been trained yet on the software, this can be very confusing.
I have made a two minute tutorial on how to log in to Xactimate for the very first time. I hope it helps! I also have created several more short tutorial videos about some of Xactimate's features. (see those above this post in the Video Bar)
Joel Yeatts
Instructor
www.insuranceadjustertraining.net
www.TexasAdjusterAcademy.com
